FAQs

FREQUENTLY ASKED QUESTIONS:

1. Is OUTLAND a local brand?
OUTLAND is a local brand handcrafted and hand stitched with the ingenuity of our hard working countrymen. 

2. Is OUTLAND available outside of the Philippines?
OUTLAND is only available in the Philippines as of now.

3. How do I order?
Please select from the wide selection of footwear available on our online store
and once you have decided on the style, color and size that you want, click the ADD TO CART or BUY IT NOW button. 

Then proceed to CHECK OUT and please fill in all the details in the required filled.

FULL NAME:
COMPLETE ADDRESS:
EMAIL ADDRESS:
CONTACT NUMBER / PHONE:

We would need these details to process your order properly.

Next click the Continue to Shipping button.
and lastly click the Continue to Payment button. 

You will receive a text message or an email confirmation of your order. 

Please send in your payment within 24 hours from your placement of order. 

Please note that NO DELIVERIES are made during weekends - Saturdays and Sundays and on National Holidays. OUTLAND is not liable for any delays incurred by the courier. An email will be sent to your registered email account with the Tracking number of your package.

5. Can i return or exchange my order?

We believe that all orders accomplished through our page has been carefully made by the customer with their personal choice as to design, color and size. However if in case you have received an order that is different from the style, color and size you ordered, or if the item has incurred any damage, you may then return and exchange the item/s for the right design, color and size. 

Please email us at shop@outlandshoes.com beforehand to let us know of the issue with the order and we will send you the details as to how to exchange your item/order. 

For Metro Manila (NCR) - we will have our courier pick it up at your registered address and contact you beforehand for the schedule of pick up.

For Visayas and Mindanao area - Please leave the package at the LBC Store 
nearest you with a COP (Charge on pick up) shipping instruction. 

If the reason for the exchange of order is because of a wrong size - either smaller or bigger than your actual foot size. Shipping for the return and re-delivery of the item/s is upon the customer. Likewise please send us an email at shop@outlandshoes.com so we can help you with the process of exchanging your item/order. Please note that all products have their corresponding size guides to help you decide which size will fit your feet best. 

GUIDE FOR EMAIL TO BE SENT:

Order Number:
Complete Name:
Contact Number:
Reason for return/exchange:

HOW LONG WILL IT TAKE FOR THE RECEIPT OF THE EXCHANGED ITEM?
Please allow a processing period of 7-10 working days. 

6. Where is OUTLAND located?
Please click the link for our STORE LIST found at the bottom of our 
Main Page for a full list of where you can find us. 

https://theoutlandshop.com/pages/store-list

7. How do I contact you?
Please send us an email at shop@outlandshoes.com or send us a message at our official Facebook page for any queries or concerns you may have regarding our brand. 

https://www.facebook.com/outlandshoesofficial